Terms & Conditions

We guarantee to ship your order on time using a shipping method that the courier guarantees will deliver your order on or before the Guaranteed Delivery Date you selected.

If there is a delay in transit:

• Courier mistake: We will refund you the amount the courier refunds us.

• Circumstances beyond the courier's control (including but not limited to adverse weather, natural disasters, train derailment, late train, late plane, or earthquake): We will be unable to offer any refund.

• Our mistake: You may refuse delivery and we will issue a full refund once your order is returned to our facility.

If you are not 100% satisfied with the quality of our workmanship, you may return your buttons for a full refund, subject to the following conditions:

• You must first obtain a return authorization code from our customer service department. Buttons may not be returned without authorization.

• All buttons must be returned within 10 days of receipt and shipped back to us via UPS.

• Refunds are processed within 5 business days after we receive your return.

We do not offer refunds in the following situations:

• Color discrepancies — unless you have paid for a PMS color match and provided the Pantone numbers.

• Size or shape dissatisfaction — if you do not like the size or shape once you receive your order. Please print our Button Size Chart to ensure you order the correct size and shape before ordering.

• Artwork errors — noticed after you received your buttons, if artwork was provided by you or a digital proof was approved prior to production. Please review proofs carefully before approving.

• Graphic design fees — are non-refundable.

If you cancel your order for any reason after submitting payment, you will be responsible for 50% of the order total.

If you need to change your order after we have received artwork or proof approval, a Change Order fee will apply. This fee varies depending on your order's current stage of production.

Artwork Charges

All orders will be subject to a graphics fee, with the exception of orders that submit Print Ready Artwork and orders that choose a design from our Design Catalog.

Print Ready Artwork must be properly sized, include bleed, and be in a flattened image file format such as PDF, PSD, TIFF, JPG, EPS, or AI. We do not accept InDesign files. We offer free Button Templates to assist in setting up print-ready artwork.

Artwork sent in a Word or Publisher document will require an Artwork Conversion Fee.

Visit our Design Services page for current graphics pricing. All artwork charges include a digital proof and 2 free modifications. Graphic design fees are non-refundable.

Digital Proof Turnaround

If we need to design or modify your artwork, or if you request a digital proof prior to production, the turnaround time is prioritized based on the Guaranteed Delivery Date you selected:

Our graphics team hours are Monday–Friday, 8am–6pm CST. We will give a courtesy call once a proof is sent. If you are using our design services, the delivery date may be adjusted if we do not receive proof approval in a timely fashion. If your order is time-sensitive and there is a delay, please call our customer service team—we will do everything possible to meet your original delivery date.

All-Inclusive Pricing

Our online price calculator allows you to select your own Guaranteed Delivery Date. The total cost for buttons, production priority, and shipping is all included—no hidden fees.

Under-Run Policy

Unlike other button companies that have 2%–10% under-run policies, we guarantee the number of buttons you order is the number of buttons you receive. You can order the exact number you need with confidence your order will not arrive short.

Forms of Payment

We accept major credit cards (Visa, MasterCard, American Express, and Discover), as well as checks, purchase orders, PayPal, and financing through Bill Me Later. Orders paid via check will not start production until your check is received, and the Guaranteed Delivery Date will be adjusted one day for every day we are waiting for your check to arrive. Purchase orders are accepted only from organizations that pass our credit review process.

Sales Tax

If your order is shipped to Minnesota, sales tax will be charged in a separate transaction.

Color Matching

PMS (Pantone Matching System) color matches are $20 per color and require that you provide a Pantone number for each color. We print in a 4-color process (CMYK), so we cannot match all colors exactly, but we get significantly closer to desired colors when Pantone numbers are provided. We do not offer refunds for color discrepancies unless you have paid for a PMS color match.

Quotes

If you need a quote for budgeting purposes, please request a written quote. Only written quotes will be honored, and they expire after 30 days. Prices are subject to change without notice, and verbal quotes given over the phone will not necessarily be honored.

Order Acceptance

All billing information provided must be truthful and accurate. Providing untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If we cancel your order after your payment has been charged, we will issue a credit to your payment account in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Trademarks & Copyright

All logos and button designs submitted or approved by the customer must comply with all trademark, copyright, patent, and related laws. It is the responsibility of the purchaser to ensure compliance. By agreeing to print any submitted artwork, AffordableButtons.com will not be held liable under any circumstances.

Intellectual Property Ownership

When submitting orders, you may upload your design, logo, trademark, or other content to be placed on promotional items. The intellectual property ownership of all customer-submitted content remains yours. We claim no rights to your logo, design, slogan, trademark, or any other content you submit with your order.

In the event that our graphics team designs content on your behalf, AffordableButtons.com retains intellectual property ownership of such content and reserves the right to reuse it in the fulfillment of other orders, unless otherwise agreed upon between the parties. All customer-submitted content will remain confidential, and we will not post such content on our website without your prior consent.

The materials and services on this website, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws. Any unauthorized use may violate such laws and these Terms of Use. You agree not to copy, republish, frame, distribute, or create derivative works based on our website, its materials, or its services, except as expressly authorized. You also agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with our website.

Digital Millennium Copyright Act (DMCA)

At times, and with customer permission, we may display promotional items we manufactured for our customers. When placing orders, our customers warrant that the material they submit (logo, design, slogan, trademark) belongs to them and does not infringe on another's intellectual property.

If you are a copyright owner or authorized agent and believe that any content on our website infringes upon your copyrights, you may submit a notification pursuant to the DMCA by providing the following information in writing (see 17 U.S.C. §512(c)(3) for further detail):

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner

• Identification of the copyrighted work claimed to have been infringed

• Identification of the material that is claimed to be infringing and information sufficient to locate the material

• Information sufficient to contact you, such as an address, telephone number, and email address

• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law

• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Send DMCA notifications to: Service@AffordableButtons.com

Governing Law & Jurisdiction

By accessing this website, you and AffordableButtons.com agree that all matters relating to your access to or use of this website, its materials, and services shall be governed by the statutes and laws of the State of Minnesota, without regard to conflicts of law principles. Both parties agree and submit to the exclusive personal jurisdiction and venue of the courts within the State of Minnesota with respect to such matters.